Frequently Asked Questions
Everything you need to know about WizKids fashion and services.
What is the typical shipping timeframe for orders?
Standard shipping usually takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items with original tags attached. You can initiate a return or exchange through our online portal to receive a prepaid shipping label.
How do I determine the right size for my child?
Each product page features a detailed size guide with measurements in both inches and centimeters. We recommend measuring your child's height and chest for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Are WizKids clothes sustainably made?
Yes, we prioritize ethical manufacturing. 80% of our current collection is made from organic cotton and recycled polyester to ensure we are kind to both your kids and the planet.
Can I track my order once it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.